This Privacy Policy explains how 23 ph collects, uses, stores, and protects the personal information of members registered on our Philippines online gaming platform. By creating an account or continuing to use the platform, you agree to the practices described in this document. We are committed to handling your data responsibly and in accordance with applicable Philippine data privacy laws.
Last updated: January 2025
When you create an account on 23 ph, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account securely. We also collect your preferred username and a password, which is stored in encrypted form and never visible to our staff. Your registration data is used solely for account management, identity verification, and communication purposes. We do not use your personal details for any marketing activity without your explicit consent. All registration data is stored on secure servers and is accessible only to authorised personnel with a legitimate operational need.
To process deposits and maintain accurate account balances in Philippine pesos, 23 ph collects transaction-related information such as deposit amounts, payment method types, transaction reference numbers, and timestamps. We do not store full card numbers or sensitive payment credentials directly on our platform — these are handled by our trusted payment processing partners who operate under their own security standards. Transaction records are retained for a minimum period required by Philippine financial regulations and are used for dispute resolution, fraud prevention, and regulatory compliance. You may request a summary of your transaction history at any time by contacting our support team. All financial data is transmitted over encrypted connections to prevent interception or unauthorised access.
We automatically collect certain technical information when you access 23 ph, including your IP address, browser type, device model, operating system, and session duration. This data helps us understand how members interact with the platform, identify technical issues, and improve the overall user experience for Filipino players. Usage data is also used to detect unusual activity patterns that may indicate fraud, account sharing, or other violations of our Terms and Conditions. We may use anonymised and aggregated usage statistics for internal analytics and platform development purposes. This technical data is not linked to your personal identity for marketing purposes and is handled with the same level of care as all other personal information we hold.
When you contact the 23 ph support team via email or live chat, we retain records of those communications including the content of your messages, the date and time of contact, and any resolution steps taken. These records allow us to provide consistent and informed support, follow up on unresolved issues, and improve our service quality over time. Communication records are stored securely and are accessible only to support staff and supervisors with a direct operational need. We will not share the content of your support interactions with third parties except where required by law or as part of a formal dispute resolution process. If you would like a copy of your communication history with us, you may submit a data access request to [email protected].
To ensure that our platform is accessed only by eligible users within the Philippines, we may collect general location data derived from your IP address or device settings. This information is used strictly for eligibility verification and regulatory compliance, and is not used to track your physical movements or build a location profile. If location data indicates that an account is being accessed from outside the Philippines in a manner inconsistent with our terms, we may temporarily restrict access pending a review. We do not share location data with advertisers or third-party marketing services. Location information is retained only for as long as necessary to fulfil its compliance purpose and is then securely deleted in accordance with our data retention schedule.
23 ph uses cookies and similar session technologies to keep you logged in, remember your preferences, and maintain a smooth browsing experience across the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or tracking pixels that share your data with external marketing networks. Session tokens are temporary and expire automatically when you log out or after a period of inactivity. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit certain platform features. For more information on how we use cookies, please contact [email protected].
Under Philippine data privacy law and our own platform commitments, you have clear rights over the personal information we hold about you.
You may request a copy of all personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. Submit your request to [email protected] with your registered email address and account details.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact our support team for assistance with information that cannot be self-edited. We will process correction requests promptly.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or when you withdraw consent. Please note that certain data may be retained for a minimum period required by Philippine law or for legitimate fraud prevention purposes. We will inform you of any applicable retention obligations before processing a deletion request.
You have the right to object to certain types of data processing, including any direct marketing communications. If you no longer wish to receive platform updates or promotional messages from 23 ph, you may opt out at any time by contacting [email protected]. We will action your objection without delay and confirm once the change has been applied to your account.
If you have any questions about how 23 ph handles your personal data, or if you would like to exercise any of your data rights, our support team is available 24/7 to assist you. You can also visit the FAQ page for quick answers to common account and platform questions, or head to the Register page to create your free account today.