23 ph Responsible Gaming

Setting a deposit limit is one of the most effective ways to keep your spending within a comfortable range. At 23 ph, you can request a daily, weekly, or monthly deposit cap that prevents your account from accepting funds beyond the amount you choose. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This ensures that any decision to raise your limit is made with a clear head, not in the heat of the moment. To set or adjust your deposit limit, contact our support team at any time — we are available around the clock for all Philippines members.

Losing track of time is one of the most common ways that gaming sessions can become longer than intended. 23 ph offers session time reminders that alert you after a set period of continuous play, giving you a natural pause point to step back and assess how you are feeling. These reminders are a gentle nudge — not a forced logout — so you remain in full control of your session. We recommend setting a reminder that aligns with your personal schedule and daily commitments. Staying aware of how long you have been playing is a simple but powerful habit that supports healthy gaming behaviour over the long term.

If you feel that you need a complete break from gaming, our self-exclusion programme allows you to suspend your 23 ph account for a chosen period — from a short cooling-off break to a longer-term exclusion of six months or more. During a self-exclusion period, your account will be locked and you will not be able to log in, deposit, or place any bets. We take self-exclusion requests seriously and process them promptly to ensure your protection begins as quickly as possible. To request self-exclusion, simply contact our support team with your registered email address and your preferred exclusion duration, and we will handle the rest.

Reality checks are periodic on-screen notifications that display how long you have been playing and a summary of your recent activity during that session. These prompts are designed to keep you grounded and aware of your gaming behaviour without interrupting your experience unnecessarily. You can choose the frequency of your reality checks — for example, every 30 minutes or every hour — based on what works best for you. When a reality check appears, you have the option to continue playing or to end your session. This feature is particularly useful for players who enjoy longer gaming sessions and want a built-in reminder to stay mindful of their time and spending.

Transparency about your own gaming activity is a key part of responsible play. Through your 23 ph account, you can request a summary of your recent gaming history, including deposits made, games played, and overall win/loss figures over a selected period. Reviewing this information regularly helps you make informed decisions about your gaming habits and identify any patterns that may be worth addressing. If you notice that your spending or time commitment has increased beyond what you are comfortable with, our support team is available to help you put the right controls in place. Knowledge of your own activity is the first step toward maintaining a healthy and enjoyable gaming experience.

Our dedicated support team is available around the clock to assist any Philippines member who has questions or concerns about their gaming behaviour. Whether you want to set a limit, request a break, or simply talk through your options, our team is trained to handle responsible gaming enquiries with care and without judgement. You can reach us at any time by emailing [email protected] with your account details and a brief description of what you need. We aim to respond to all responsible gaming requests as a priority, and we will always recommend the most appropriate tool or resource for your situation. Your wellbeing matters to us, and we are here to help whenever you need it.